John R. Patterson - Facilitator, Consultant, Speaker: Videos

	Keynote Clip: Creating An EXTRAORDINARY Customer Experience That Drives Loyalty & Growth with Today's Wired & Dangerous Customer Duration: 5:06 Format: YouTube Video
	Keynote Clip: Wired and Dangerous; How Customers Have Changed and What to do about it Duration: 6:06 Format: YouTube Video
	Keynote Clip: Wired and Dangerous; How Customers Have Changed and What to do about it Duration: 7:55 Format: YouTube Video
	Keynote Clip: Take Their Breath Away: How Imaginative Service Creates Devoted Customers & Bottom Line Impact. Duration: 12:08 Format: YouTube Video
	John's Perspective on the Impact of Imaginative Service. Duration: 6:24 Format: YouTube Video
	John and Chip Interviewed on ABC News Now Money Matters. Duration: 6:46 Format: YouTube Video
	John Speaks About Putting on Your Customer Hat to Think Like the Customer Duration: 8:54 Format: YouTube Video
	Chip Bell and John R. Patterson on Fox Business Duration: 5:35 Format: YouTube Video
	Keynote Clip: Customer Loyalty Guaranteed Creating Partnerships for Business Growth Keynote Speaker: John R. Patterson Duration: 3:10 Format: YouTube Video

	Audio Clip: The Only One Business Show - S4E6 The Customer Emotional Connection Edition with John Patterson Interview: James Nathan and John Patterson discuss referrals and long term relationships, service vision, how customers are changing, free holiday meals, loving up your customers, loyal customers as advocates, and devotion. Duration: 30.18 Date: 08.18.2022 Click here to Listen
	Audio Clip: Who's Your Gladys? Interview Series with Marilyn Suttle Interview: Chip Bell & John Patterson are interviewed by Marilyn Suttle - Who's Your Gladys? Interview Series. Duration: 29.00 Date: 08.21.2009 Click here to Listen
	Audio Clip: Economic Perspectives with Hopeton Hay Interview: Chip Bell & John Patterson are interviewed by Hopeton Hay on the Economic Perspectives Radio Show. Duration: 27.00 Date: 06.22.2009 Click here to Listen
	Audio Clip: LBMC - John R. Patterson at CEO Breakfast Interview: John R. Patterson, co-author of Wired and Dangerous, talks about creating an extraordinary customer experience that drives loyalty and growth. Duration: 10.30 Date: 09.14.2016 Click here to Listen
	Audio Clip: The Small Business Advocate Show with Jim Blasingame Interview: Jim Blasingame interviews John R. Patterson Topic: Small Business - Providing a guaranteed warranty of excellent customer experience for life. Duration: 8.00 Date: 06.16.2016 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Hiring and training to guarantee delivery of an excellent customer experience. Duration: 6.45 Date: 06.16.2016 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Deliver low-tech customer love with innovative service Duration: 8.00 Date: 11.30.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Why trust is a major profit generator Duration: 6.45 Date: 11.30.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: How customer expectations are changing at light speed Duration: 8.00 Date: 09.21.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Are you tracking your customer’s journey with you? Duration: 6.45 Date: 09.21.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Getting Customers into the Zone of Loyalty Duration: 8.00 Date: 06.29.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Staying Connected to Customers is Non-Negotiable Duration: 6.45 Date: 06.29.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Culture a Critical Ingredient for Great Service. (Part 1) Duration: 8.00 Date: 05.20.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Culture a Critical Ingredient for Great Service. (Part 2) Duration: 6.45 Date: 05.20.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Five factors to make great service even better Duration: 8.00 Date: 03.04.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Flip your organization chart to put customers on top Duration: 7.00 Date: 03.04.2015 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Is your business prepared for the wired customer? Duration: 8.00 Date: 12.19.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Are your employees trained to serve the wired customer? Duration: 7.00 Date: 12.19.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Why a customer who complains is an important customer. Duration: 8.00 Date: 09.29.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Saving the relationship when a customer complains. Duration: 7.00 Date: 09.29.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: The power of relationships and the impact it has on customer experience. Duration: 8.00 Date: 07.10.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Revealing the true value of social media for a small business, as well as that of mobile computing as a new customer expectation Duration: 7.00 Date: 07.10.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Serving today's wired and dangerous customer Duration: 8.00 Date: 02.24.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: How to cultivate our newly empowered customers Duration: 6.45 Date: 02.24.2014 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Your customers are talking about you online. Duration: 8.00 Date: 05.24.2011 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Do you interact with customers online? Duration: 6.45 Date: 05.24.2011 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: How do you combine customer care practices with social media technology? Duration: 15.00 Date: 09.21.2009 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Will customer care look different in the future? Duration: 15.00 Date: 08.07.2009 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: What do you have to do to get customers to not only do business with you, but to never leave? Duration: 21.00 Date: 05.18.2009 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Selling in a recession is more about what customers need than what you have to sell? Duration: 13.00 Date: 03.11.2009 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Value-added service is now expected. Duration: 19.00 Date: 12.22.2008 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson Topic: Are you selling to your prospects and customers, or are you connecting with them? Duration: 15:22 Date: 08.11.2008 Click here to Play Click here to Download Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Celebrating Customer Service Week: How to create an organization that produces customer loyalty. Duration: 15.00 Date: 10.01.2007 Click here to Play Click here to Download