We work with large and small corporations and non-profits on service quality, customer loyalty, creating a customer centric culture, employee engagement, mentoring, leadership, strategic and business planning.  Please look at the more info buttons below for examples of our work.  Also check out our top tips for tips on Customer Survey initiatives and crafting a Service Vision for your organization

Our work includes the following services:

	Customer Service Strategy Development and Implementation
	Title: Crafting & Executing A Service Strategy Plan Format: PowerPoint Slide Show Size: 180kb
	Customer Service Assessments
	Title: Customer Service Assessment Format: PDF Size: 45kb
	Customer Intelligence Programs
	Title: Executive Summary Format: HTML Size: 12kb
	Customer Loyalty Culture Initiatives
	Title: Technology Outsourcing - A Case Study Format: HTML Size: 14kb
	Service Vision Development and Implementation
	Title: Service Culture Format: PowerPoint Slide Show Size: 246kb
	Crafting an Effective Customer Service Dashboard
	Title: The Customer Service Dashboard Format: HTML Size: 32kb
	Organizational Service Standards and Behavioral Norms Development and Implementation
	Title: Corporate Standards Format: HTML Size: 17kb
	Service and Standards Alignment Audits
	Service Metrics Development and Implementation
	Senior Leadership Alignment
	Strategic Planning Retreats
	Senior Leadership Meeting Planning and Facilitation
	Balanced Scorecard Development and Implementation
	Business and Operational Plan Development and Implementation
	Teambuilding and Executive Coaching
	Mentoring
	Title: What Is Mentoring? Format: HTML Size: 10kb
	Process Design and Improvement

Please click here to see my Keynote topics and Workshops